We provide international cross-border shipping services covering most countries and regions in Europe, North America, Southeast Asia and Oceania. We support standard shipping, expedited shipping and express shipping services. The specific shipping methods, delivery time limits and service scopes vary according to the destination country, product type and order weight. We do not support shipping to remote war zones, sanctioned regions and areas prohibited by international logistics regulations.
All orders will be processed and shipped within 1-3 business days after successful payment confirmation (excluding weekends, local public holidays and special festival peak periods). For customized products, pre-sale products and special specification products, the processing time will be extended accordingly, and the specific delivery time shall be subject to the product page description. We will send you a shipping confirmation email with tracking number after the goods are dispatched.
The estimated delivery time for standard international shipping is 7-20 business days, and the delivery time for expedited shipping is 3-7 business days. The actual delivery time may be affected by objective factors such as international customs clearance efficiency, logistics transportation delay, bad weather, local postal service efficiency and epidemic control policies. We do not guarantee absolute delivery time and will not compensate for delays caused by uncontrollable objective factors.
Shipping fees are calculated automatically according to the destination country, product weight, volume and selected shipping method, and will be displayed clearly on the order settlement page. For cross-border orders, local import duties, taxes and customs clearance fees incurred in the destination country shall be borne by the customer. We will not be responsible for any tax payment, customs detention or fee disputes caused by local customs policies.
Customers can track the real-time logistics status through the official tracking link provided by us. In case of logistics abnormalities such as lost packages, damaged transportation, long-term stagnation, please contact our customer service within 7 days after the abnormal situation occurs. We will assist in verifying the logistics information and handling compensation claims with the logistics provider. No compensation application will be accepted beyond the valid feedback period.
If the package cannot be delivered successfully due to incorrect customer address, unreachable contact information, customer refusal to sign for receipt or personal reasons, resulting in the package being returned or abandoned by the logistics company, all resulting shipping costs, return fees and losses shall be borne by the customer, and we will not provide free re-delivery or full refund services.
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