4. Return & Refund Policy

4.1 Eligibility for Returns & Refunds

We support returns and refunds within 30 calendar days from the date of customer receipt of the goods (30-Day Money-Back Guarantee). To be eligible for return, the product must be unused, unwashed, intact in appearance, complete with original packaging, labels, accessories and manuals, and not damaged by human factors. Customized products, personalized products, disposable products and clearance sale products are non-returnable and non-refundable, which will be clearly marked on the product page.

4.2 Return Application Process

Customers who need to return goods shall submit a return application via platform official email or customer service channel within the valid return period, and provide order number, product photos and return reasons. We will review the application within 1-2 business days. After the application is approved, we will send a return authorization (RA) number and return address. Customers shall send back the goods in accordance with the specified return requirements, and mark the RA number on the outer package. Returns without RA number will not be accepted.

4.3 Refund Rules

After we receive and inspect the returned goods and confirm that the products meet the return standards, we will initiate the refund process within 3-5 business days. The refund will be returned to your original payment account. For orders with free shipping or paid shipping, only the product payment amount will be refunded, and the initial shipping fee, customs duty and handling fee will not be refunded. If the product has quality problems, wrong delivery or missing accessories caused by our responsibility, we will bear the return shipping fee and provide full refund.

4.4 Damaged & Defective Products

If you receive damaged, defective or incorrect products, please take photos and retain evidence within 48 hours after receipt, and contact our customer service. We provide free replacement, partial refund or full refund services for qualified quality problems. We will bear the corresponding return shipping costs for product quality problems caused by us.

4.5 Unqualified Returns

We reserve the right to reject return and refund applications in the following situations: goods returned beyond the 30-day return period; products are worn, damaged, stained or lack original packaging/accessories due to personal use; artificial damage, secondary damage after receipt; return without valid reason and incomplete evidence; products that have been confirmed as non-returnable.

4.6 Partial Refund & Order Cancellation

For unshipped orders, customers can apply for order cancellation and full refund at any time. For partially used or partially damaged products, we will provide reasonable partial refund solutions according to the actual product status. All refund final results are subject to our official review confirmation.

4.7 Policy Explanation Right

We reserve the final right of interpretation of this Return & Refund Policy. All return and refund behaviors shall be subject to the latest published policy terms and official review results.